How to Configure Support Settings in WHMCS

As a reseller it is important to support the products you sell. You may be called upon by clients for help or for information. WHMCS allows to set up a fully functional support system.

1. Login to your WHMCS Admin
2. 

   Hover over Setup
3. 

   Choose the Support tab
4. Fill in the settings:
   

   Support Module:	Select your option from the dropdown
   Support Ticket Mask Format:	Key: %A – Uppercase letter | %a – Lowercase letter | %n – Number | %y – Year | %m – Month | %d – Day | %i – Ticket ID
   Ticket Reply List Order:	Select the sort order you want to use from the dropdown
   Ticket Reply Email Limit:	Email sending limit per 15 minutes
   Show Client Only Departments:	Tick to show client only departments to guests (not logged in visitors)
   Client Tickets Require Login:	Require login by the owning client for viewing tickets assigned to a client
   Knowledgebase Suggestions:	Show suggested KB articles to a user as they enter a support ticket message
   Attachment Thumbnail Previews:	Tick to enable thumbnail previews of image attachments (requires GD)
   Support Ticket Rating:	Allow users to rate support ticket replies from staff
   Ticket Closure Feedback Request:	Tick to enable sending of Ticket Feedback Requests upon closure of tickets
   Prevent Email Reopening:	Tick to prevent email replies from re-opening closed tickets and to send an email advising to open a new ticket or update the existing ticket for clients.
   Update Last Reply Timestamp:	Select the option you want
   Disable Reply Email Logging:	Do not create email log entry for ticket replies (text is already logged in ticket so saves disk space)
   KB SEO Friendly URLS:	Tick to enable SEO friendly urls (Requires renaming the htaccess.txt file to .htaccess in the root directory)
   Allowed File Attachment Types:	Seperate multiple extensions with a comma
   Service Status Require Login:	Require a login to view the server status & network issues pages
   Include Product Downloads:	Tick to include Product Associated Downloads in the Downloads Directory

5. 

   Click Save Changes

Now that you have gone through the Support options you are ready to proceed to the Invoice tab.