Modify Reseller Privileges

1. Log into your WHM
2. Click “Edit reseller privileges & nameservers” in the left menu, which is under the “Resellers” heading.
3. Select the reseller you’d like to manage from the list and click “Submit”
4. You’re now at the “Edit reseller privileges & nameservers” page in WHM. From here you can make the desired changed and click “Save All Settings” at the bottom of the page.
   

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p class=”alert”>Please be aware that caution should be made when modifying reseller privileges. Giving too many privileges to a reseller can allow them to gain more access than you originally intended. For more details, we suggest reading the official WHM Documentation on this subject, which can be found here: Understanding Reseller Accounts

1. Login to your WHMCS Admin
2. 

   Hover over Setup
3. 

   Choose the Support tab
4. Fill in the settings:
   

   Support Module:	Select your option from the dropdown
   Support Ticket Mask Format:	Key: %A – Uppercase letter | %a – Lowercase letter | %n – Number | %y – Year | %m – Month | %d – Day | %i – Ticket ID
   Ticket Reply List Order:	Select the sort order you want to use from the dropdown
   Ticket Reply Email Limit:	Email sending limit per 15 minutes
   Show Client Only Departments:	Tick to show client only departments to guests (not logged in visitors)
   Client Tickets Require Login:	Require login by the owning client for viewing tickets assigned to a client
   Knowledgebase Suggestions:	Show suggested KB articles to a user as they enter a support ticket message
   Attachment Thumbnail Previews:	Tick to enable thumbnail previews of image attachments (requires GD)
   Support Ticket Rating:	Allow users to rate support ticket replies from staff
   Ticket Closure Feedback Request:	Tick to enable sending of Ticket Feedback Requests upon closure of tickets
   Prevent Email Reopening:	Tick to prevent email replies from re-opening closed tickets and to send an email advising to open a new ticket or update the existing ticket for clients.
   Update Last Reply Timestamp:	Select the option you want
   Disable Reply Email Logging:	Do not create email log entry for ticket replies (text is already logged in ticket so saves disk space)
   KB SEO Friendly URLS:	Tick to enable SEO friendly urls (Requires renaming the htaccess.txt file to .htaccess in the root directory)
   Allowed File Attachment Types:	Seperate multiple extensions with a comma
   Service Status Require Login:	Require a login to view the server status & network issues pages
   Include Product Downloads:	Tick to include Product Associated Downloads in the Downloads Directory

5. 

   Click Save Changes

Now that you have gone through the Support options you are ready to proceed to the Invoice tab.

Before You Begin

Review the warnings and details below, to ensure a smooth transition from one hostname to another.

Change Hostname

1. 1. Log into your WHM as the root user.
   2. Type ‘host‘ into the WHM search field.
   3. Click on the option Change Hostname under the section Networking Setup.
   4. Under the section Change Hostname, enter the hostname desired in the New Hostname: field.
   5. Click the Change button.

The hostname change process may take a few seconds to complete. You will see the status and details once the hostname has been changed.

Congratulations! Now you know how to change the hostname for your server, using WHM.

Learn more about cPanel management from our Managed VPS Hosting Product Guide.

So how can we fix this error and get back to business fast?

• Investigate possible DNS issues (can you connect?)
• Make sure your WHMCS license is valid and connected

Investigate Possible DNS Issues

Your WHMCS site does not exist on an island, it needs to reach out to WHMCS servers to exchange important bits of data.

So you may need to ask yourself some questions:

• Are you hosting your site on a local server?
• Is your installation able to connect out to the web?
• Are there firewalls or security systems that might be blocking your app?

If you have trouble answering any of these questions, you should bring them to your IT manager or developer. They should be able to provide you with the information you need.

Connect Your WHMCS License Key

If you have not done so already, you must connect your WHMCS license key in order for the app to work correctly. Lacking the proper license may be part of the problem.

Remember, as a hosting plan reseller, you get a free WHMCS license key. All you need to do is grab your free license key from your Account Management Panel.

Check Out Our Video On How To Install WHMCS

If you haven’t installed WHMCS already, be sure to check out this helpful video and see how easy it is to get started with reseller hosting.

With our plans, we hope to address all possible errors and hiccups you may experience along the way from purchase to automation. But it’s always possible you might get stuck along the way. If that happens, make sure to drop a comment here, or just give us a call anytime.

Make sure to bookmark the reseller hosting product guide. There you’ll find full guides on how to automate your business and attract more customers.

For other informative articles on using WHMCS, please see:

• WHMCS Error – Order Cannot be Created
• WHMCS – Invalid TLD/Registration Period Supplied for Domain Registration
• WHMCS – Domain Checker Reports False Availability
• WHMCS – “There was a problem connecting to the domain registry”
• WHMCS – “There was an error in your request”
• How To Enable WHMCS File Attachments
• WHMCS “Department Not Found” Error

Keep in mind that any DNS modification can take up to 24 hours to propagate. Also, be careful when you modify DNS, as incorrect entries can cause a domain not to load.

How to Modify DNS in WHM

1. Login to WHM (Web Host Manager).
2. In the left navigation menu, click DNS Functions, then click the Edit DNS Zone button.
   

3. On the Edit DNS Zone screen, click the domain you want to modify the DNS for, then click the Edit button.
4. You will then see all the existing DNS settings, such as Nameservers, A records, and CNAMES.
   

   You can modify them, or create new entries here. Click the Save button when you are done.

Congratulations, now you know how to modify DNS in WHM!

1. 

   Log into WHM as the Root User
2. 

   In the left menu pane type “Contact Manager”
3. 

   Select “Contact Manager” in the menu
4. 

   Switch Tabs to the “Notifications” tab on the screen
5. 

   Scroll down to “Security Advisor State Change” and change it to “Disabled”
6. 

   Go to the bottom of the page and select “Save”

Disable Security Advisor Alerts from the Command Line

Logged into your server via SSH as the root user, you can use the following command to disable Security Advisor Alerts.

[root ~]$ /usr/local/cpanel/3rdparty/bin/perl -I/usr/local/cpanel -MCpanel::iContact::EventImportance::Writer -e ‘my $writer = Cpanel::iContact::EventImportance::Writer->new(); $writer->set_event_importance(‘Check’,’SecurityAdvisorStateChange’,0); $writer->save_and_close();’

At this point you should no longer receive the security alert emails that WHM sends.

Did you know? Not all hosting companies provide a free license for WHMCS. InMotion does with all Reseller Hosting plans and it’s just one of the many features available.

Adding a Standard Email Signature

1. Log into your WHMCS admin dashboard.
    
2. 
    

   Hover over the Setup tab and click General Settings.

    
3. 
    

   Click on the Mail tab.

    
4. 
    

   Edit the Global Email Signature box by adding your desired signature. You can use both text and HTML in your signature.

    
5. 
    

   Click Save Changes at the bottom of the page.

    

Once your new signature is saved it will appear at the bottom of the different emails you send to your customers.

To learn more about using WHMCS to manage your reseller account activities, please see:

• How to Configure WHM Contact Manager
• WHMCS General Settings Overview
• Creating Hosting Plans in WHMCS and Syncing with WHM
• How to Add a New Server in WHMCS
• How to Add a Payment Gateway in WHMCS
• How to Change Default Currencies in WHMCS
• How to Configure Domain Settings in WHMCS
• How to Link Your Reseller Server to WHMCS

Learn more about the Reseller solutions from InMotion for your hosting business.

Adding Credit

1. Log into the eNomCentral.
2. Click the Refill Account next to your Account Balance.

3. Select the method you will use to add funds to your account. Fill in the billing information for your payment, then enter the amount you want to add in the available field. It must be between $25-$3000.

4. Click the Submit Refill button.
5. You will then see a message stating that you will be charged your chosen amount. Click the OK button to confirm that you will add the credits to your account.
   
   Select the method you will use to add funds to your account. Fill in the billing information for your payment, then enter the amount you want to add in the available field. It must be between $25-$3000.
   

Congratulations, now you know how to add funds to your eNomCentral account! Learn more about reseller hosting by going to the Reseller Product Guide.

One of the more important features within WHM is the ability to create individual cPanel accounts. Learn how to resell your own hosting accounts in WHM with the tutorial below.

How to Resell Hosting Accounts in WHM

1. Log into your WHM: In the left menu under “Account Functions“, click “Create a New Account”
   
2. Fill in the details for the new account. Here’s a brief outline of the settings you’ll be putting in:
3. Domain Information: Enter the main domain name on the account, set a cPanel username and password for it, and then enter the email address to be associated with the account.
4. Package: WHM allows you to create packages, which make it easier to manage cPanel accounts. For Example, you may have a “Power Plan” package like InMotion Hosting offers. Within that package you could set limits such as the number of addon domains to associate to the account. If you don’t have any packages set, select the “Select Options Manually” option and set those limitations now.
5. Settings: Choose the cPanel theme to assign the user (InMotion Hosting currently uses x3) and select the appropriate language for the user.
6. Reseller Settings: If you have the access to create a cPanel account, it means that you have reseller permissions. Decide here if this new account you’re creating should have WHM access and be able to create accounts themselves.
7. DNS Settings: Decide how the domain’s nameservers should be configured on the server. If the nameservers specified for this domain name are going to be on another server, choose the option “Use the nameservers specified at the Domain’s Regsitrar”
8. Mail Routing Settings: Decide how the server handles email for this specific domain. For example, should it attempt to deliver the email locally or should it look at the external MX records and decide? It’s recommended to use “Automatically Detect Configuration” if you’re not sure about this setting.
9. After you have filled in all of the details above, click the “Create” button at the bottom of the page.

Congratulations, you have just created a new cPanel account!

Logging into your WHMCS Admin Panel

1. Visit the URL where you installed WHMCS.
2. Add the admin folder name to the end of the URL. For example, if your admin folder name is ‘admin’ you would enter www.example.com/admin
3. 

   The Login page will appear, enter your admin username and password.
4. 

   Click Login to enter the admin area.