Comments on: How to Purchase Additional IP Addresses

By: InMotionFan

InMotionFan — Fri, 25 Jan 2019 17:25:27 +0000

In reply to Patrick. Unfortunately, that's correct. We've updated the article to reflect this as well. We apologize for any inconvenience.

By: InMotionFan

InMotionFan — Fri, 25 Jan 2019 16:57:40 +0000

In reply to Patrick. We apologize for any inconvenience. I recommend leaving feedback in AMP to ensure all management can review the situation for better ways to prevent this from happening in the future.

By: Patrick

Patrick — Fri, 25 Jan 2019 15:12:56 +0000

I too had this same issue. Waited a week after purchase of dedicated IP, no notification from support, and no notification in the AMP. I had to reach out to support to even find out if my dedicated IP was installed. Please get the notification fixed, this is annoying and a waste our time as customers.

By: Patrick

Patrick — Fri, 25 Jan 2019 15:10:07 +0000

If you have a reseller account you cannot assign the IP yourself. Regardless of this section above: "Assigning an IP in WHM (VPS, Reseller, and Dedicated)". You have to contact support to install. At least in my reseller account the "IP Functions: area of WHM is not available or showing.

Support let me know only VPS or Dedicated can assign their IP addresses.

By: InMotionFan

InMotionFan — Mon, 10 Jul 2017 23:52:09 +0000

In reply to saeed. Hello Saeed, You can't change that particular IP yourself. You will need to submit a verified support ticket. If you have any further questions or comments, please let us know. Regards, Arnel C.

By: saeed

saeed — Sat, 08 Jul 2017 21:50:30 +0000

I have an vps account. Hust ordered a dedicated IP. I would like to change the vps ip to the new ip. But vps ip is still shown as the old shared ip. how can I change it? My WHM dosnt have the IP change function.

By: InMotionFan

InMotionFan — Fri, 19 May 2017 23:48:20 +0000

In reply to S. Howe. I am not aware of any cPanel alternative to a dedicated IP for SSLs. However, if the server software is running a new enough version you shouldn't need a dedicated IP address for SSL purposes.

By: S. Howe

S. Howe — Fri, 19 May 2017 22:50:56 +0000

In the most recent versions of cPanel there is an alternative to a dedicated IP for SSL's, etc.

What is that and how can I get if configured?

By: InMotionFan

InMotionFan — Tue, 10 Jan 2017 20:18:50 +0000

In reply to Ramin Nahoraof. Your request is likely awaiting attention in our support queue. I assure you will get a reply as soon as volume permits.

By: InMotionFan

InMotionFan — Thu, 14 Jan 2016 00:48:48 +0000

In reply to Ramin Nahoraof.

Hello Ramin,

Sorry for the delay in getting your IP address. We unfortunately cannot correct that for you, but we can create a ticket asking the status of the issue – you can do the same or even call into the live support team to determine what’s happening. I will go ahead and submit a ticket on your behalf to determine the status (ticket#2583174).

If you have any further questions or comments, please let us know.

Regards,
Arnel C.